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[personal profile] pictor
yegads...the winging!

Called Rogers to cancel Internet as of the 24th. There was the predictable "why" type questions, fine, they want to keep me.

"I'm getting over 3 times the bandwidth at 3/4 the price, and you can't compete with that"
"Who says!" (really...is this grade school?)
"Well, my assumption"

What I didn't add, but should have ... "and the conversation I had with you 8 months ago where I told you I would jump ship first change I got unless they magically matched service"

Then, when I told them it was too late, and I had already signed up for Teksavvy, was this gem.
"Well I don't think it's very fair to not give me a chance, but fine"

Dude...we (by which I mean Rogers sales dept. and me) had this conversation 8-10 months ago. I told them flat up I was leaving just as soon as Teksavvy cable was available to me.

July 2011

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